Think Health Care is a specific representative of the service industry that regards quality as a fundamental value of medical care. Efficient functioning of service providing organizations highly depends on quality of their services as it contributes to companies’ competitiveness and customers’ satisfaction.
Front-line staff creates the first and the last impression of a healthcare organization what could be vital for forming customers’ perception of quality. Our Phlebotomy Team, Runners Team, and Quality Team are extremely certified and experienced specialists that would offer you with world-class healthcare delivery.
Think Health Care always determines of a quality policy, creating and implementing quality planning and assurance, and quality control and quality improvement.
Our Core Components Of Quality
- Quality Planning – Providing accurate and precise diagnostic, prognostic and predictive testing services on time
- Quality Assurance – Ensuring that every customer is treated with dignity and respect, and in a fair, consistent, and equitable manner
- Quality Control – Inspiring hope, and contributing to health and well-being by providing the best care to every patient through integrated clinical practice, education, and research
- Quality Improvement – We are led by technology, by providing the right healthcare to customers that can help them without any harm.
Legacy of presence with high credibility among patients, doctors, and hospitals
We fully realize that quality and accurate diagnosis is an important part of a patient’s healthcare journey. Our best-in-class information, technology & security systems aid us to offer the best turn-around times and a seamless experience for all our patients and customers.
Certified & Skilful Professionals
We operate on a Pan India scale, with a diverse talent base of over 500 + associates (including Phlebotomist, Runners, Customer Care, Field Operations & Backend Operations) we are one of the largest employers of women with 35.7% women employees.
Today, we are building a hyper-connected organization using internal social platforms to ensure extensive collaboration and engagement among our employees. This acts as a critical driver of competitive advantage among the 82% digital natives in our employee base. Our ability to provide holistic long-term careers based on continuous learning driven by our anytime, anywhere, any device digital learning ecosystem helps us attract and develop the best talent. Our ability to create an ‘experience’ for our employees has helped us consistently have the highest retention rates in our industry.
Evolution of Think Health Care through
Quality Management
Analysing Technically & Transmitting
Blood Specimens
We are innovatively using RFID Readers in all our field force baggages, when the field staff simply keeps the blood specimens in their collection bag then the AI will automatically read the product RFID ID encoded into the consumables and through API it could be tracked where the specimen exactly and with whom. Through this innovative technology, we are analyzing the specimen state and tracking the movement, and avoiding all the quality issues through the pre-analytical system. The blood specimen integrity is maintained as per the industry SOP. Process of Handling the Blood Specimens:
- Fill tubes to the stated draw volume to ensure the proper blood-to-additive ratio. Allowing the tubes to fill until the vacuum is exhausted and blood flow ceases.
- Tubes are stored at 4-25°C (39-77°F).
- Mixing all the gel barrier and additive tubes gently 5 to 10 times immediately after the draw to avoid the clotting process. This also assures homogenous mixing of the additives with the blood in all types of additive tubes.
- Keeping the Serum separator tubes for a full 30 minutes in a vertical position before centrifugation.
Processing Centers
Think Health Care has always been committed to delivering quality services. We have a strong desire to achieve high-quality standards and therefore have had a well-established quality assurance program in place since the time we went operational.
With this strong commitment to quality, so we built our network labs for processes around high-quality NABL, NABH, ISO or CAP accredited labs across our country-wide network, Think Health Care has built a strong legacy of quality and has earned the trust of patients, doctors and hospitals.
Data Security
Your privacy is important to us. Protecting privacy is key to ensuring human dignity, safety, and self-determination.
Polymorphic Encryption
Keep your data encrypted at rest, in transit, and memory. Think Health’s unique approach to data security utilizes multiple encryptions and tokenization techniques to ensure optimal security without sacrificing data usability.
Secure Integrations and Workflows
Integrate with third-party services, run workflows, and more without storing any sensitive data.